Refund & Cancellation Policy – GIMN MEDSURG

Last Updated : 15th December 2025

At GIMN MEDSURG, we follow strict quality control and order verification processes to ensure that customers receive reliable medical and surgical products. This policy outlines the terms related to order cancellation, refunds, and replacements.

By placing an order through our website or official payment channels, you agree to the terms mentioned below.

1. Order Confirmation & Processing

Orders are processed only after successful payment confirmation.

Once an order is confirmed and moved into processing or dispatch preparation, it cannot be cancelled.

Customers are advised to review order details carefully before completing payment.

2. Cancellation Policy

Cancellation requests are not accepted once the order is confirmed.

Requests for cancellation due to change of mind, incorrect ordering, delayed resale, or distributor-related reasons will not be entertained.

Orders placed for business, distribution, or resale purposes are treated as final and non-cancellable.

3. Refund Policy

As GIMN MEDSURG deals in medical and surgical consumables, refunds are governed by strict conditions. Refunds are considered only in the following exceptional cases:

  • Incorrect product supplied
  • Manufacturing defect identified at the time of receipt
  • Product damaged during transit (subject to verification)

In such cases:

  • The issue must be reported within 24 hours of delivery
  • Clear photos or videos of the product and packaging must be shared for verification
  • Refund or replacement will be processed only after internal review and approval

4. Non-Refundable Scenarios

Refunds will not be provided in the following situations:

  • Change of mind after purchase
  • Unsold stock or slow market movement
  • Pricing disputes after order confirmation
  • Minor variations in packaging or appearance
  • Delay caused by logistics partners beyond company control
  • Orders placed on a trial or distributor basis

5. Replacement Policy

In case of verified quality issues, a replacement may be offered at the company’s discretion.

Replacements, if approved, will be adjusted in the next dispatch or shipment.

No cash refunds will be issued where replacement is deemed appropriate.

6. Refund Processing Timeline

If a refund is approved, it will be processed to the original payment method.

Processing timelines may vary depending on banking and payment systems.

GIMN MEDSURG will not be responsible for delays caused by external payment or banking entities.

7. Important Disclaimer

Medical and surgical products are sensitive in nature and are supplied strictly for professional and business use. By placing an order, the customer acknowledges and accepts the nature of the products and the terms of this policy.

8. Policy Updates

GIMN MEDSURG reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon being published on this page. Customers are encouraged to review this policy periodically.

9. Contact Information

For any concerns related to refunds, cancellations, or replacements, please contact us at:

Email: contact@gimnmedsurg.in

Phone: +91 94514 94591

GIMN MEDSURG
ISO 9001:2015 Certified
Medical & Surgical Products

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